Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
We are working hard to keep shipping as cost-effective as possible. Live rates are calculated by carriers in real-time and displayed during order checkout. These rates are determined by the order fulfillment location, shipping destination, shipping method, and carrier pricing.
We ship globally, but there are some countries we can’t deliver to due to legal or shipping carrier restrictions (Iran, North Korea, Cuba & Syria).
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location but can be estimated as follows:
● USA: 6–20 business days
● Europe: 6–8 business days
● Australia: 8–20 business days
● Japan: 8–20 business days
● International: 10–20 business days
How do I track my order?
You’ll receive a tracking link via email when your order ships out. You may check the status of your parcel here via “Track your order” to find out why it might have been delayed. If you have any questions about your tracking or shipment, contact us here and mention your order number.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the shipment with them
If the shipping address was correct, and the package wasn’t left at the post office or your neighbor’s, get in touch with us here and mention your order ID.
If you did find a mistake in your delivery address, we could send you a replacement order, but shipping will be at your own cost.
For information about returns, refunds, and exchanges, please read our Return Policy.